Contact Us
This page explains how to contact Top Crypto Casinos, what our team can help with, and where to go for problems we can't solve. We are an independent comparison site, not a casino. We don't hold player accounts, handle deposits or process withdrawals. Readers must be 18 or older, and 21 or older where the site or your state sets a higher minimum.
Disclosure: we may earn a commission if you sign up through links on this site. Commission does not decide rankings or ratings. You can read more on our About Us page.
What you can contact us about
We welcome messages on these topics:
- Corrections: a bonus term, coin, licence detail or payout condition that looks outdated or wrong. Casinos change terms often, so this is the most useful feedback we get.
- Reader experiences: a clear account of how a listed casino handled verification, support or a withdrawal. We treat these as tips to check, not as proven fact, and we don't publish them as reviews.
- Questions about our coverage: how we compare coin support, bonus conditions, licensing and verification rules.
- Site issues: broken links, display problems or unclear wording.
- Business and partnership inquiries: we will reply, but a commercial relationship never buys ranking position.
How to reach us
Use the contact details or form provided on this page by the site. We don't publish a phone line or support-hours promise, so please write to us and allow a few working days for a reply. To help us respond faster, include:
- The page or casino you are asking about.
- What you saw, and when you saw it.
- A screenshot or a link to the casino's own terms, if you have one.
Never send private keys, seed phrases, passwords, 2FA codes or full ID documents. We will never ask for them.
What we can't help with
We can't see or change your account at any casino. We also can't recover funds, reverse blockchain transactions, release a withheld payout, or act as a go-between in a dispute. Nor can we give legal or tax advice. For those, consult a qualified professional.
If you have a problem with a casino
Work through these steps first:
- Reread the casino's terms, including bonus wagering, maximum bet and withdrawal rules.
- Contact the casino's own support in writing, and keep transcripts.
- Keep your transaction ID and the wallet address you used. A blockchain explorer shows whether a transfer has confirmed.
- Check that you sent the right coin on the right network. Transfers sent on the wrong network are often unrecoverable.
- Escalate through the licensing body named in the casino's footer, if there is one.
Be realistic about the limits here. The casinos we cover are offshore and licensed outside the US, for example in Curaçao or Anjouan, not by a US regulator. Online casino gaming in the US is in a legal grey area outside the few states with regulated markets. Players must check their own state's laws, and offshore sites may offer fewer protections and fewer self-exclusion tools than state-regulated operators. Our Terms and Conditions cover how you may use this site.
Gambling help
Gambling carries a real risk of losing money, and paying in crypto adds price volatility on top. Only play with money you can afford to lose. If gambling is causing you stress or harm, call the National Problem Gambling Helpline at 1-800-GAMBLER. Our Responsible Gambling page lists tools and warning signs.
Our commitment on replies
When you report an error, we check it against the casino's published terms and update the page if it holds up. Each page shows a last-updated date so you can judge how current it is. Terms can change after we check them, so always confirm the current conditions on the casino's own site before you deposit.